Terms & Conditions
Terms of Use and Conditions
The owner of the online store Original Bearbrick (hereinafter referred to as the online store) is a Bearbrick company located in the USA, Japan, and the United Kingdom.
The conditions of sale apply to purchases of goods from our online store.
Product prices in the online store are indicated next to each product. A shipping fee is added to the price.
Shipping costs depend on the purchaser’s location and the shipping method. The shipping cost is displayed when the purchaser places the order. Product information appears immediately next to the product in the online store.
Placing an Order
Add the desired products to your shopping basket. Fill in all required fields and choose the most suitable shipping method to complete the order.
The total cost is then displayed on the screen. You can pay by credit card, bank transfer, or another payment method.
The contract enters into force when you transfer the amount payable to the online store’s bank account or other payment accounts.
If we cannot deliver the ordered goods because stock runs out or for any other reason, we will inform the purchaser as soon as possible and promptly refund the money paid (including shipping costs), but no later than 7 days after receiving the notification.
VAT is not charged under the small business exemption scheme. Customers and businesses do not pay VAT.
Some destinations impose customs charges which you will need to pay. These charges will be charged to and are the responsibility of the recipient.
Promo Codes Terms and Conditions
Eligibility:
Promo codes are available to all users who meet our campaign rules. No restrictions based on demographics or customer status.
Promo Code Validity:
Promo codes are valid until the specified expiration date. Use them on the cart page to avail of discounts.
Promo Code Usage:
One-time use per customer. Not combinable with other offers.
Redemption Process:
Apply the promo code in the designated field during checkout.
Exclusions:
Some products or services may be excluded from promo code discounts.
Fraud Prevention:
Misuse or fraudulent use of promo codes will result in disqualification.
Refund:
Promo codes for gift cards are non-refundable.
Pre-Order Products
You must pay for pre-order products at the time of reservation. The product description provides the estimated delivery time. Our team will notify you once your order is ready for delivery. Delivery dates are indicative only and may be delayed due to production or import issues beyond our control.
Shipment
Goods are shipped worldwide.
The purchaser bears the shipping cost, and the respective price information is displayed next to the shipping method.
All shipments within the USA, UK, and Japan generally arrive at the destination specified by the purchaser within 4 business days of the date the contract of sale enters into force.
All shipments are guaranteed to arrive within 10-15 calendar days. In exceptional cases, we may ship goods within up to 15 calendar days.
Returns
After receiving the order, the purchaser may return it within 15 days. Gift cards are non-refundable.
To exercise the 15-day return period, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods, in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a return declaration to the e-mail address within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except when the return is due to a refundable product that does not comply with the order (e.g., a wrong or defective product).
The purchaser must return the goods within 10 days of submitting the declaration of return, or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than 10 days after receipt, all payments received from the purchaser under the contract.
The online store may refuse to refund until it receives the returned goods or the buyer provides proof of return, whichever occurs first.
If the buyer clearly chose a shipping method other than the online store’s usual cheapest method, the store is not required to compensate for the cost exceeding the usual shipping cost.
The online store may withdraw from the sale and require the purchaser to return the goods if the marked price in the online store is significantly lower than the market price due to an error.
Defective Goods
The online store is responsible for non-compliance of goods sold to a purchaser with the contract terms and conditions, or for deficiencies that already existed at the time of delivery and occur within two years of delivery. Within the first six months of delivery, the defect is assumed to have been present at the time of delivery. The online store must prove otherwise.
The purchaser has the right to contact the online store within two months of the occurrence of a defect by e-mailing Sales@originalbearbrick.com.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all payments made under the contract of sale.
The online store will respond to the consumer\u2019s complaint in writing or in a form that enables written reproduction within 15 days.
Marketing and Processing of Personal Data
The online store uses the personal data entered by the purchaser (including name, phone number, address, e-mail, and credit card details) only to process the order and send the goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser\u2019s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of Disputes
All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling Sales@originalbearbrick.com.
If the purchaser and the online store cannot settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee.